Terms of Service

Terms of Service

Last updated: May 2025

Welcome to Eksil ERP, a brand of Sapflex Ltd. By accessing or using our services (the “Service”)—including eksilerp.com, related subdomains, APIs, software, and mobile applications—you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.


1. Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law. By registering for an Eksil ERP account, you represent and warrant that you meet these requirements.

2. Account Registration & Security

  1. Account Creation: To access certain features you must register and provide accurate company and contact information.
  2. Credentials: You are responsible for safeguarding your username and password, and for all activity under your account. Notify us immediately of any unauthorized use.
  3. Prohibited Uses: You may not share credentials, create multiple accounts to circumvent limits, or use the Service for any unlawful purpose.

3. Service Description

Eksil ERP provides cloud-based enterprise resource planning tools, including site management, backups, reporting, and integrations. Features may evolve over time; we reserve the right to modify or discontinue any part of the Service with notice.

4. Fees & Payment

  1. Subscription Plans: Our Service is offered on a subscription basis (monthly or annual). Fees, billing cycles, and trial terms are set forth on our Pricing page.
  2. Payment Methods: We accept major credit cards and other methods as indicated at checkout.
  3. Automatic Renewal: Unless you cancel before the renewal date, your subscription will auto-renew under the same plan and billing terms.
  4. Refunds: Except as required by law or a specific trial promotion, all fees are non-refundable.

5. User Content

  1. Your Data: You retain all rights to the data, documents, and files you upload or create (“Your Content”). By submitting it, you grant Sapflex Ltd. a non-exclusive, worldwide, royalty-free license to host, copy, and display it as necessary to provide the Service.
  2. Responsibility: You are solely responsible for Your Content’s legality, reliability, and appropriateness.

6. Confidentiality & Privacy

  1. Confidential Information: Business-sensitive information (e.g. financials, strategies) exchanged during support or consulting engagements is deemed Confidential Information. Both parties agree to keep it secret and use it only to perform these Terms.
  2. Privacy: Our use of personal data is governed by our Privacy Policy.

7. Intellectual Property

  1. Eksil ERP IP: All software, design, graphics, trademarks, and proprietary technology (“Eksil IP”) remain the exclusive property of Sapflex Ltd.
  2. Limited License: We grant you a limited, non-transferable, revocable license to use the Service for your internal business purposes.
  3. Restrictions: You may not copy, reverse-engineer, distribute, or create derivative works of Eksil IP.

8. Third-Party Services & Integrations

We may integrate with third-party services (e.g., payment gateways, analytics). Your use of those services is subject to their own terms and privacy policies.

9. Warranties & Disclaimers

  1. “As-Is” Service: The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  2. No Guarantee: We do not guarantee uninterrupted or error-free operation; we will, however, endeavor to maintain at least 99.5% uptime each calendar month.

10. Limitation of Liability

To the maximum extent permitted by law, Sapflex Ltd. and its affiliates shall not be liable for:

  • Indirect or consequential damages (e.g., lost profits, data loss)
  • Amounts exceeding the subscription fees you paid in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Sapflex Ltd. harmless from any claim, liability, loss, or expense arising out of:

  • Your misuse of the Service
  • Your violation of these Terms
  • Your infringement of any third-party rights

12. Termination

  1. By You: You may cancel your subscription at any time via the dashboard; cancellation takes effect at the end of the current billing cycle.
  2. By Us: We may suspend or terminate your access if you breach these Terms, or for non-payment, with notice.
  3. Effect of Termination: Upon termination, your right to access the Service ends. We will retain your data for 30 days, after which it may be permanently deleted.

13. Changes to These Terms

We may revise these Terms at any time by posting a new version on our site and updating the “Last updated” date. Material changes will be communicated by email or dashboard notice at least 30 days before taking effect. Continued use after that date means you accept the changes.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Any dispute arising under these Terms shall be resolved exclusively in the courts of London, UK.

15. Contact Us

For questions about these Terms, please contact:

Sapflex Ltd. (Eksil ERP)
2 Frederick Street, Kings Cross
London WC1X 0ND, United Kingdom
Call: +33 6 52 52 56 90
Fax: +33 9 54 74 14 60
Email: admin@eksilerp.com | admin@sapflex.net

Thank you for using Eksil ERP. We look forward to powering your business success.