Privacy and policy

Privacy Policy

Last updated: May 2025

Sapflex Ltd. (“we,” “us,” or “our”) operates the Eksil brand and the Eksil ERP web services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or register for an Eksil ERP account, use our website (https://eksilerp.com), or otherwise interact with us.

1. Information We Collect

1.1 Information You Provide Directly

  • Account & Profile Data: Name, company name, business email address, password, country.
  • Communications: Messages and attachments you send us via support requests or contact forms.
  • Payment Information: Billing address and payment method details (collected and processed by our payment partners; we do not store full card numbers).

1.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, logins, and API calls.
  • Device & Browser Data: IP address, browser type and version, operating system, device identifiers, and network information.
  • Cookies & Tracking Technologies: We use cookies, local storage, and similar technologies to recognize your browser, remember your preferences, and analyze usage trends.

2. How We Use Your Information

  • Provide & Improve the Service: Authenticate you, manage your account, deliver features, and troubleshoot issues.
  • Communications: Send transactional messages (e.g., password reset, account notifications), and — only if you opt in — marketing emails about updates, tips, and promotions.
  • Analytics & Research: Understand feature adoption, monitor performance, and optimize our Site and Service.
  • Security & Compliance: Detect and prevent fraud, abuse, or other malicious activity; comply with legal obligations.

3. Sharing & Disclosure

We do not sell or rent your personal data. We may share information in these limited cases:

  1. Service Providers & Partners: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics). They are bound by confidentiality and may only use data to provide the service requested.
  2. Legal Requests: When required by law, regulation, or court order, or to respond to lawful requests by public authorities.
  3. Business Transfers: In connection with any merger, acquisition, sale of assets, or financing, provided the recipient agrees to protect the information under terms no less protective than this Policy.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your login session and preferences.
  • Measure Site usage (via Google Analytics or similar).
  • Provide targeted content (you may opt out of non-essential cookies via your browser settings).

5. Data Retention & Security

  • Retention: We retain your personal data as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
  • Security Measures: We implement industry-standard technical and organizational safeguards (encryption at rest and in transit, firewalls, access controls). However, no method of transmission or storage is 100% secure.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Export a machine-readable copy of your data.
  • Restrict or object to certain processing (e.g., direct marketing).
    To exercise these rights or update your information, please contact us at admin@eksilerp.com.

7. Children’s Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal data from anyone under 16. If you learn we have collected such information, please contact us to request deletion.

8. International Transfers

Your information may be transferred to and processed in countries outside of your residence (including the UK, the EU, etc.). We will protect your personal data in accordance with this Policy and applicable data-protection laws.

9. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date and post the new version on our Site. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please reach out to:

Sapflex Ltd. (Eksil ERP)
2 Frederick Street, Kings Cross
London WC1X 0ND
United Kingdom

Call: +33 6 52 52 56 90
Fax: +33 9 54 74 14 60
Email: admin@eksilerp.com | admin@sapflex.net

Thank you for trusting Eksil with your business data. We are committed to keeping it secure and private.